Delivery Information

  • Orders received by 3:30pm UK time (for products which are in stock) will usually be dispatched on the same business day.
  • HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

    It takes 1-3 working days by Express shipping after you place an order and we complete shipment. For Standard shipping, most orders will arrive 3-5 working days after shipment is completed.

    We are not liable to any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery, customs clearance delays and so on. In these situations, W&S Universal will try its best to notify customers of the delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.

    IS IT NECESSARY FOR ME TO PROVIDE IDENTIFICATION WHEN I RECEIVE THE PACKAGE?

    No, it is not necessary. Our partners will deliver the package according to the shipping address. Please make sure your address information is correct.

    WHAT SHOULD I DO IF I HAVE FOUND SHIPPING DAMAGE OR WRONG ITEMS?

    All W&S Universal Orders are in perfect conditions and are sealed at the warehouse before they are shipped to you. Please check the packaging box and see if there are any signs of damage, or if the package has been opened during transit. If the box is damaged or items missing when you open the package, please contact our W&S Universal Customer Service and we will help you troubleshoot the issue.

    DO YOU DELIVER TO PO BOXES?

    No, we can only deliver to a street address. The recipient must sign the package at the delivery address.

    WHAT HAPPENS IF I GAVE THE WRONG DELIVERY ADDRESS?

    Once the order has been shipped, we cannot change the delivery address. In the event of an order being delivered to an incorrect address, or cannot be delivered at all, we will inform you by email.

    WHAT IF THE PACKAGE WAS DELIVERED TO THE WRONG PERSON?

    Please contact our delivery partners or W&S Universal Customer Support to get assistance.

    WHO IS YOUR DELIVERY PARTNER?

    Royal Mail is our delivery partner.

    HOW CAN I TRACK MY ORDER?

    Please track your package through My Order on W&S Universal or directly through our delivery agents’ websites with your tracking number.